Frequently Asked Questions

You can visit one of our showrooms, based on the make and model that interest you. Our dedicated salespersons will provide you with all the details regarding the Serenity Contracts, in line with your needs.

Mazda and Ford Showroom at Pailles
Citroen, Peugeot and Suzuki showrooms at Bagatelle Motor City

Otherwise, you can contact us at 8943 or by email at serenity@axess.mu.

• Yes, financing options are available for Serenity Contracts at the time of purchase with our partner Rogers Capital.

• Yes, Serenity Contracts are transferable. The contract is attached to the specific VIN associated with the vehicle. Thus, in case the vehicle is sold, the actual contract is transferred to the new owner under the same terms and conditions.

• Yes, if the vehicle is an Axess dealership (Mazda, Ford, Suzuki, Citroen, or Peugeot), you can subscribe to a Serenity Blue contract which covers routine servicing.

• Vehicles under contract must be serviced/maintained at regular intervals or mileage as per manufacturer recommendation, with a mileage threshold of not more than 10% above the required service interval or one month after the due date. In case service interval mileage is not reached within a year, the yearly service/maintenance must be done yearly.

• In case of damage to the vehicle resulting in a total loss, you are not entitled to any refund. However, should you replace the vehicle prematurely by purchasing a brand-new vehicle from Axess which should also be covered by a new contract, 20 % of this contract amount will be given as discount on the new one provided that the total loss occurs within 36 months (about 3 years).

• Please call 8943 to book your vehicle for routine servicing.

• No, servicing and maintenance must be performed at Axess dealership.

• No, it should be a vehicle purchased at Axess of the following brands: Mazda, Ford, Suzuki, Citroen, or Peugeot.

• Yes, before the first service as recommended by the manufacturer.