Workshop Admin Officer

We are looking for a dynamic and experienced Workshop Admin Officer who will be responsible in supporting the day-to-day operations of the service workshop. This role involves coordinating technician job tracking, managing parts requisitions and special tools, ensuring proper clocking of technicians on job lines, assisting technicians for the necessary write-up on jobs, maintaining attendance records and ensuring the job cards are completed for job costing and warranty processing, as per JLR policies and procedures.

• Ensure that technicians are properly clocked onto service orders and that each operation line is clocked accordingly.
• Request parts through the repair order process as directed by the Workshop Supervisor or Service Manager
• Ensures that each vehicle entering the workshop goes through the eVHC process
• Supports the Service Advisor to communicate the details, cost and time required for any additional work to the customer.
• Responsible for accurate analysis of job cards including warranty, extended warranty and both cash and credit transactions before sending for warranty & invoicing process.
• Ensure that an accurate, complete write-up is provided for each job to help the Service Advisor explain it to the customer and provide the information that is required for warranty claims. (transparent, dependable).
• Actively participate in the month-end closing process by ensuring all completed jobs are properly closed and documented.
• Act as a backup to the Warranty Officer for processing claims on the JLR online platform.
• Support the Service Manager in maintaining a safe and organized workshop environment by promoting adherence to safety rules.

• Good organizational and time-management skills.
• Strong interpersonal and communication skills to effectively interact with staff, management, and external partners.
• Ability to effectively communicate information and respond to questions in person-to-person.
• Ability to work under pressure.
• Ability to understand the automotive industry landscape, including vehicle technologies, trends, and market dynamics
• Familiar with electric vehicles (EVs) and hybrid technologies.

• Bachelor’s degree in a relevant field (e.g. Automotive Engineering or related discipline acceptable by the Management).
• Minimum 2-4 years of administrative experience in an automotive workshop or dealership environment.
• Prior exposure to vehicle service processes, job card handling, warranty claims.
• Experience in using Dealer Management Systems (DMS), ERP or workshop software.
• Experience in handling automotive billing, invoicing, and cost allocation for cash, credit, and warranty transactions.
• Hands-on understanding of Jaguar Land Rover vehicle service processes, standards, and warranty procedures.