Service Supervisor

As a Service Supervisor, you will be responsible for ensuring optimum customer service and make customer's experience easier by advising customers on the type of repairs/products required and on the work in progress.

As a Service Supervisor, you will:

• Upon reception of equipment, perform inspection and fill in required documentation accordingly.
• Prepare the estimate of repairs for equipment by identifying required parts, labor or any subcontracted work if required.
• Organize daily planning with team and provide regular information to responsible party on work in progress for repairs
• Follow up intervention progress and supervise to ensure that interventions are done to required standard.
• Coordinate & communicate with peers upon ordered parts monitoring and work in progress.
• Upon completion of repairs/intervention, do a thorough inspection of the equipment and ensure that repairs have been done up to standard.
• Ensure that all customer complaints, internal procedures are documented, handled, and successfully closed within an agreed deadline.
• Ensure WIP’s reports are followed, monitored, and submitted on time.
• Ensure that all new and repaired equipment is delivered to the required standard.
• Ensure that the workshop environment is organized and tidy.
• Attend online and hands on training and be able to act as a train the trainer by transferring knowledge.
• Ensure that tools are available and followed up accordingly.
• Ensure that service vehicles are kept tidy and to required standard.
• Be on standby for after-hour complaints or breakdowns and attend breakdowns accordingly if required.

You'll need to have:

• Have a thorough and extensive knowledge of mechanical, hydraulic and electric of equipment.
• Able to perform equipment inspection and diagnostic repairs and estimates.
• Knowledge of manutention equipment.
• Organization skills.
• Customer relations skills.
• Able to deal with Customer complaint.
• At least SC.
• Minimum of 3 years of experience in heavy vehicles industry.
• Forklift driving license.
• Good computer skills.
• Knowledge of DMS.

Send your resume and portfolio by filling out the form below. In your application, please share why you're the ideal candidate for this job.