Service Advisor
The Service Advisor will ensure optimum customer service, advice customers on the type of repairs/products required and be the liaison with mechanics about necessary repairs.
Responsibilities and Duties
- Welcome customer on a first come first serve basis.
- Manage your daily planning for workshop throughput.
- To process the job cards accurately and completely for each requested service.
- To identify repeating customers and treat them accordingly.
- To make a complete and clear diagnoses of the vehicle problems which should be solved.
- To estimate the completion time and costs by quotation and invoicing.
- To answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.
- To document any changes in repair orders.
- To ensure correct invoices are sent to clients.
- To send proper quotations to customers and meet their expectations adequately.
- To maintain composure and courtesy in dealing with customers and fellow employees.
- To explain technical information about repairs to customers.
- To inspect the vehicles on arrival and departure.
- To ensure all vehicles are delivered to customer as per standards.
- Prepare quality control report for further intervention if any.
- Ensure warranty repair orders are submitted within given timeframe to warranty officer.
- Issue repair orders-convert from scheduling to service order.
Upsell parts and labour to clients
Skills
- Communication skills
- Teamwork
- Sense of organization
- Customer relations
Qualifications & Experience
- Min 3 years of relevant work experience.
- Min Diploma Holder in Sales & Marketing, Communication or in related discipline.
- Familiarity with the automotive sector and industry will be a strong advantage.
