Product Support Specialist
The job incumbent is responsible to handle actively seeks out and engages customer prospects. Being the key point of contact between Axess and its clients, the Product Support will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability, while supporting operational teams and to be align with QMS.
Responsibilities and Duties
- Generate revenue through sales of labour, service, and parts; achieve set sales targets
- Prepare quotations, invoices, job cards, and support maintenance contract development
- Prospect and engage customers daily to grow business opportunities
- Manage customer relations and act as first point of contact (calls, emails, queries)
- Maintain strong relationships with customers and insurance companies
- Ensure effective workshop coordination, including appointments and technician productivity
- Update and manage CRM/DMS records for reporting and tracking
- Monitor and report on WIP, warranty, workshop efficiency, and operational issues
- Support administrative coordination (HR processes, attendance, overtime, leave)
- Ensure compliance with QMS standards and drive continuous improvement
- Supervise team performance and provide technical support when required
- Participate in marketing activities and trade shows to promote services and build network
Skills
- Communication Skills
- Mathematical Skills
- Critical Thinking Skills
- Decision Making
- Planning
- Analytical Ability / Problem Solving
Qualifications & Experience
- At least SC or equivalent
- Experience with 5 years
- Proficient with computer applications and CRM systems
- Proficient in French and English
- At least 2 years of relevant work experience in heavy duty equipment.