JOB OBJECTIVE
We are seeking a dedicated Desktop Support Engineer to ensure the seamless operation of our IT infrastructure and deliver high-quality technical support to internal stakeholders. This role will involve collaborating with cross-functional teams to resolve technical issues, optimise desktop environments, and contribute to the continuous improvement of our support processes.
RESPONSIBILITIES AND DUTIES
- Oversee the onboarding and offboarding of users, including the configuration and deployment of hardware and software.
- Provide first-line technical support to end-users, resolving issues efficiently and effectively.
- Maintain and optimise Windows and Linux desktop environments, ensuring alignment with organisational standards and compliance requirements.
- Collaborate with IT teams to escalate and resolve complex technical challenges, leveraging troubleshooting tools and methodologies.
- Document processes, incident resolutions, and knowledge-sharing materials to enhance support workflows and operational efficiency.
QUALIFICATIONS & EXPERIENCE
- Proven expertise in Windows and/or Linux operating systems, alongside proficiency in desktop and cloud applications.
- Strong problem-solving ability with a proven track record of diagnosing and resolving technical issues with minimal downtime.
- Excellent communication and interpersonal skills to engage with users at all levels, delivering clear and actionable solutions.
- Certification in ITIL or CompTIA A+ or equivalent (preferred).
- Commitment to attention to detail, user satisfaction, and the delivery of reliable, scalable IT support services.
